- I’ve been married for over 25 years.
- I mess up a lot.
That means I get a lot of practice apologizing. I’ve logged way more than 10,000 hours perfecting my craft, so by Malcolm Gladwell’s measurement, I’m pretty much the world’s foremost expert on apologies. The fact my wife is a loving and forgiving woman doesn’t hurt, either.
More than 25 years experience has shown me there are eight essential elements of an effective apology:
1. Accept responsibility for your actions – If you screwed up, admit it. Don’t try to shirk your responsibility or shift the blame to someone else. Put your pride aside and own your behavior. This first step is crucial to restoring trust with the person you offended.
2. Pick the right time to apologize – It’s a cliché, but true – timing…
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